Written to be read once and understood. Last updated 29 September 2026.
Cambrino processes guest data solely on the hotel's instructions. The hotel remains the controller; we are the processor. We do not sell data and we do not use it to train models.
The service agreement you sign is what governs the relationship: what the subscription covers, what onboarding costs, the term and how either side ends it. Ask us for the current version before you sign anything — we would rather you read it than a summary of it.
A data processing agreement forms part of the service agreement, covering what we process, on whose instruction, for how long, and what happens when you leave. On termination you get a full export of your own data.
How long we intend to keep each kind of record. Automatic enforcement of these periods is not built yet — today a deletion request is carried out by hand, so write to us and we will do it.